Frequently Asked Questions:
Didn't find what you were looking for? Find answers to common questions about Floof n Fluff orthopaedic dog beds, including sizing, shipping, materials, care instructions, warranties, and more.
FAQs
Find the most frequently asked questions below.
-
New Zealand (Nationwide Shipping)
- Standard Delivery: 2–5 business days
- Rural Delivery: Please allow an extra 2–3 business days
- Shipping Fee: Calculated at checkout
Australian Shipping
- Shipping Fee: Calculated at checkout
- Delivery: Please allow up to 5 - 10 business days
We work with trusted local couriers to ensure your order arrives safely and on time.
Check out our full policy here -
How to Return or Exchange Your Floof n Fluff Bed:
If you’ve received your Floof n Fluff Bed but haven’t opened the vacuum seal, you can return it or exchange it for a different size.
To qualify:
- The bed must be unopened and still in its original vacuum seal.
- You must request a return or exchange within 14 days of delivery.
To start your return, email us at hello@floofnfluff.com and we’ll send you the next steps.
Please note:
- Return shipping costs are the customer’s responsibility.
- Once we receive and inspect your item, we’ll confirm by email.
- If approved, your refund will be processed to your original payment method.
- Refunds may take up to 10 business days to appear on your statement.
If you’d prefer to exchange for another size, just let us know in your email.
Check out our full policy here -
Why the Floof n Fluff Bed?
Our founder created the Floof n Fluff Bed after spending over $2,000 in just two years on so-called “premium orthopaedic dog beds” that never lived up to the hype.
The foam would flatten, zippers broke, covers ripped, and some beds couldn’t even be washed. Others were impossible to clean, ugly, poorly designed or fell apart way too soon. Sound familiar?
After reading countless reviews from dog parents all over the world, she realised she wasn’t alone. Everyone was having the same frustrations. So, she decided to create a bed that actually solved those problems and was built to last a lifetime.
The Floof n Fluff Bed was designed to be:
- Supportive for ageing joints and growing pups
- Easy to clean - all covers are fully removable and machine washable
- Durable and long-lasting
- Incredibly comfortable (you’ll wish it came in your size)
- Ready to use out of the box - no assembly needed
- Beautifully designed to look great in any home
Finally, a dog bed that’s tough, comfy and looks amazing!
-
Your Floof n Fluff Bed may take up to 48 hours to fully expand after being unboxed. But don’t worry, your pup can start snoozing on it right away!
-
It's simple. Unzip the outer cover, remove foam inserts & toss it in the machine on a gentle cold cycle, and hang to dry. Best practise - turn the cover inside out & dry in the shade.
The waterproof inner liner wipes clean with a warm cloth (if needed).
The foam never needs washing and because of the protection of the waterproof liner, it stays fresh and dry even with the messiest dogs.Full washing instructions are included with every order.
Do not tumble dry, dry clean or bleach.
-
Find the perfect Floof n Fluff Bed size for your dog using our simple size guide, based on your pup’s length from nose to tail.
See SIZE GUIDE here.
Still unsure? Contact our friendly team for personalised sizing advice. -
We sure do! Floof n Fluff beds are now available across New Zealand and Australia 🐾
All orders are shipped from New Zealand, and we’ve introduced supported shipping rates to help our Aussie pups enjoy better sleep too.
-
YES we do!
Simply select this option during the checkout process. -
Once your order has been shipped, you’ll receive an email and/or SMS with your tracking details so you can follow your floof’s new favourite bed all the way to your door 🐾
If you haven’t received your tracking information, please Contact Us and we’ll happily send it through for you.
We recommend providing both your email address and mobile number at checkout so you can receive important shipping and delivery updates directly from the courier. Please keep an eye on your tracking link for the latest delivery information.
-
New Zealand (Nationwide Shipping)
- Standard Delivery: 2–5 business days
- Rural Delivery: Please allow an extra 2–3 business days
- Shipping Fee: Calculated at checkout
Australian Shipping
- Shipping Fee: Calculated at checkout
- Delivery: Please allow up to 5 - 10 business days
We work with trusted local couriers to ensure your order arrives safely and on time.
Check out our full policy here -
Why the Floof n Fluff Bed?
Our founder created the Floof n Fluff Bed after spending over $2,000 in just two years on so-called “premium orthopaedic dog beds” that never lived up to the hype.
The foam would flatten, zippers broke, covers ripped, and some beds couldn’t even be washed. Others were impossible to clean, ugly, poorly designed or fell apart way too soon. Sound familiar?
After reading countless reviews from dog parents all over the world, she realised she wasn’t alone. Everyone was having the same frustrations. So, she decided to create a bed that actually solved those problems and was built to last a lifetime.
The Floof n Fluff Bed was designed to be:
- Supportive for ageing joints and growing pups
- Easy to clean - all covers are fully removable and machine washable
- Durable and long-lasting
- Incredibly comfortable (you’ll wish it came in your size)
- Ready to use out of the box - no assembly needed
- Beautifully designed to look great in any home
Finally, a dog bed that’s tough, comfy and looks amazing!
-
It's simple. Unzip the outer cover, remove foam inserts & toss it in the machine on a gentle cold cycle, and hang to dry. Best practise - turn the cover inside out & dry in the shade.
The waterproof inner liner wipes clean with a warm cloth (if needed).
The foam never needs washing and because of the protection of the waterproof liner, it stays fresh and dry even with the messiest dogs.Full washing instructions are included with every order.
Do not tumble dry, dry clean or bleach.
-
We sure do! Floof n Fluff beds are now available across New Zealand and Australia 🐾
All orders are shipped from New Zealand, and we’ve introduced supported shipping rates to help our Aussie pups enjoy better sleep too.
-
How to Return or Exchange Your Floof n Fluff Bed:
If you’ve received your Floof n Fluff Bed but haven’t opened the vacuum seal, you can return it or exchange it for a different size.
To qualify:
- The bed must be unopened and still in its original vacuum seal.
- You must request a return or exchange within 14 days of delivery.
To start your return, email us at hello@floofnfluff.com and we’ll send you the next steps.
Please note:
- Return shipping costs are the customer’s responsibility.
- Once we receive and inspect your item, we’ll confirm by email.
- If approved, your refund will be processed to your original payment method.
- Refunds may take up to 10 business days to appear on your statement.
If you’d prefer to exchange for another size, just let us know in your email.
Check out our full policy here -
Your Floof n Fluff Bed may take up to 48 hours to fully expand after being unboxed. But don’t worry, your pup can start snoozing on it right away!
-
Find the perfect Floof n Fluff Bed size for your dog using our simple size guide, based on your pup’s length from nose to tail.
See SIZE GUIDE here.
Still unsure? Contact our friendly team for personalised sizing advice. -
YES we do!
Simply select this option during the checkout process. -
Once your order has been shipped, you’ll receive an email and/or SMS with your tracking details so you can follow your floof’s new favourite bed all the way to your door 🐾
If you haven’t received your tracking information, please Contact Us and we’ll happily send it through for you.
We recommend providing both your email address and mobile number at checkout so you can receive important shipping and delivery updates directly from the courier. Please keep an eye on your tracking link for the latest delivery information.
